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Impact Assessment of Common Service Centres (Telecenters) on Citizen Services: - Findings from Jammu and Kashmir

Mohammad Asif Naqshbandi1 , Asif Iqbal Fazili2

Section:Research Paper, Product Type: Journal Paper
Volume-6 , Issue-6 , Page no. 793-798, Jun-2018

CrossRef-DOI:   https://doi.org/10.26438/ijcse/v6i6.793798

Online published on Jun 30, 2018

Copyright © Mohammad Asif Naqshbandi, Asif Iqbal Fazili . This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

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IEEE Style Citation: Mohammad Asif Naqshbandi, Asif Iqbal Fazili, “Impact Assessment of Common Service Centres (Telecenters) on Citizen Services: - Findings from Jammu and Kashmir,” International Journal of Computer Sciences and Engineering, Vol.6, Issue.6, pp.793-798, 2018.

MLA Style Citation: Mohammad Asif Naqshbandi, Asif Iqbal Fazili "Impact Assessment of Common Service Centres (Telecenters) on Citizen Services: - Findings from Jammu and Kashmir." International Journal of Computer Sciences and Engineering 6.6 (2018): 793-798.

APA Style Citation: Mohammad Asif Naqshbandi, Asif Iqbal Fazili, (2018). Impact Assessment of Common Service Centres (Telecenters) on Citizen Services: - Findings from Jammu and Kashmir. International Journal of Computer Sciences and Engineering, 6(6), 793-798.

BibTex Style Citation:
@article{Naqshbandi_2018,
author = {Mohammad Asif Naqshbandi, Asif Iqbal Fazili},
title = {Impact Assessment of Common Service Centres (Telecenters) on Citizen Services: - Findings from Jammu and Kashmir},
journal = {International Journal of Computer Sciences and Engineering},
issue_date = {6 2018},
volume = {6},
Issue = {6},
month = {6},
year = {2018},
issn = {2347-2693},
pages = {793-798},
url = {https://www.ijcseonline.org/full_paper_view.php?paper_id=2257},
doi = {https://doi.org/10.26438/ijcse/v6i6.793798}
publisher = {IJCSE, Indore, INDIA},
}

RIS Style Citation:
TY - JOUR
DO = {https://doi.org/10.26438/ijcse/v6i6.793798}
UR - https://www.ijcseonline.org/full_paper_view.php?paper_id=2257
TI - Impact Assessment of Common Service Centres (Telecenters) on Citizen Services: - Findings from Jammu and Kashmir
T2 - International Journal of Computer Sciences and Engineering
AU - Mohammad Asif Naqshbandi, Asif Iqbal Fazili
PY - 2018
DA - 2018/06/30
PB - IJCSE, Indore, INDIA
SP - 793-798
IS - 6
VL - 6
SN - 2347-2693
ER -

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Abstract

Under the National E- Governance Plan (NeGP) and with the aim of providing quality services to its citizens, government of India established around one hundred thousand common service centres (CSCs) across India. These Common Service Centres were established with the objective of delivering various types of services to its citizens. The services included government-to-citizen services (G2C), business-to-consumer services (B2C) and other services. Like other states in India, the scheme was extended to the state of Jammu & Kashmir as well and these CSCs were popularly referred as Khidmet Centres in the state. The objective of the present study is to find out whether any significant improvement has occurred in delivery of government-to-citizen services since these Khidmet centres came into existence in the state of Jammu & Kashmir. While making use of the secondary as well as primary data, the study finds that after the establishment of Khidmet Centres, there has been a remarkable improvement in delivery of services to citizen in terms of timeliness, transparency and cost. However the findings also suggest that these Khidmet centres have become more of a business-to-consumer than government-to-citizen delivery points.

Key-Words / Index Term

Common Service Centres, Khidmet Centres, Citizen Services etc

References

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