ICT came into picture in the year 1980 in banking industry through the Rangarajan Committee recommendations. The Internet is a relatively new channel for delivering banking services. With the rapid growth of other types of electronic services since mid-1990, banks renewed their interest in electronic modes of delivery using the Internet. Since its introduction, internet banking gain much importance and priority as well as highlight special attention towards the customers and employees that increases the usage of these services. Information technology (IT) plays an important role in the banking sector as it would not only ensure smooth passage of interrelated transactions over the electric medium but will also facilitate complex financial product innovation and product development. Hence, the study has been made to analyze with an objective of, to determine the factor influence customers to adopt online banking and the level customer satisfaction in Tiruchirappalli District. The data were collected with a sample size of 295 respondents actually using online banking service of private sector banks. Further, the collected data were processed through SPSS. The results revealed that adoption intention is the most influencing factor influence customers to adopt online banking service and the customers are highly satisfied with the internet based transactions provided by the banker.

Online Banking, Technology, Satisfaction and Adoption

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