Nowadays,the Internet is a relatively new channel for delivering banking services. Its early form ‘online banking services’, requiring a PC, modem and software provided by the financial services vendors, were first introduced in the early 1980s. However, it failed to get widespread acceptance and most initiatives of this kind were discontinued. With the rapid growth of other types of electronic services since mid-1990s, Banks renewed their interest in electronic modes of delivery using the Internet. The bursting of the Internet bubble in early 2001 caused speculation that the opportunities for Internet services firms had vanished. The “dot.com” companies and Internet players struggled for survival during that time but e-commerce recovered from that shock quickly and most of its branches including e-banking have been steadily, and in some cases dramatically, growing in most parts of the world. One survey conducted by the Tech Web News in 2005 (Tech Web News, 2005) found e-banking to be the fastest growing commercial activity on the Internet. In its survey of Internet Users, it found that 13 million Americans carry out some banking activity online on a typical day, a 58 percent jump from late 2002. In this research article study about the usages of E-Banking and demographic factors of the customers of SBI in Tiruchirappalli District.

E-Banking, E-Services, Quality of the E-Banking

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