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Customer Satisfaction of E-Banking Services in Tiruchirappalli Town

V P T Dhevika1 , J.Saradha 2

Section:Review Paper, Product Type: Journal Paper
Volume-06 , Issue-02 , Page no. 457-459, Mar-2018

Online published on Mar 31, 2018

Copyright © V P T Dhevika, J.Saradha . This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

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IEEE Style Citation: V P T Dhevika, J.Saradha, “Customer Satisfaction of E-Banking Services in Tiruchirappalli Town,” International Journal of Computer Sciences and Engineering, Vol.06, Issue.02, pp.457-459, 2018.

MLA Style Citation: V P T Dhevika, J.Saradha "Customer Satisfaction of E-Banking Services in Tiruchirappalli Town." International Journal of Computer Sciences and Engineering 06.02 (2018): 457-459.

APA Style Citation: V P T Dhevika, J.Saradha, (2018). Customer Satisfaction of E-Banking Services in Tiruchirappalli Town. International Journal of Computer Sciences and Engineering, 06(02), 457-459.

BibTex Style Citation:
@article{Dhevika_2018,
author = {V P T Dhevika, J.Saradha},
title = {Customer Satisfaction of E-Banking Services in Tiruchirappalli Town},
journal = {International Journal of Computer Sciences and Engineering},
issue_date = {3 2018},
volume = {06},
Issue = {02},
month = {3},
year = {2018},
issn = {2347-2693},
pages = {457-459},
url = {https://www.ijcseonline.org/full_spl_paper_view.php?paper_id=286},
publisher = {IJCSE, Indore, INDIA},
}

RIS Style Citation:
TY - JOUR
UR - https://www.ijcseonline.org/full_spl_paper_view.php?paper_id=286
TI - Customer Satisfaction of E-Banking Services in Tiruchirappalli Town
T2 - International Journal of Computer Sciences and Engineering
AU - V P T Dhevika, J.Saradha
PY - 2018
DA - 2018/03/31
PB - IJCSE, Indore, INDIA
SP - 457-459
IS - 02
VL - 06
SN - 2347-2693
ER -

           

Abstract

Service quality is one of the critical success factors that influence the competitiveness of an organization. A bank can differentiate itself from competitors by providing high quality service. Service quality is one of the most attractive areas for researchers over the last decades in the retail banking sector . There is no guarantee that what is excellent service today is also applicable for tomorrow. To survive in the competitive banking industry, customer satisfaction is considered as the essence of success. Hence an attempt is made to study the Customer Satisfaction of E-Banking Services in Tiruchirappalli Town. The most important factor influencing customer satisfaction of E-Banking Services are Costs and the least important factor influencing customer satisfaction of E-banking services are Adoption. Customer satisfaction of E-Banking services are high for karur vysya Bank.

Key-Words / Index Term

Customer satisfaction ,E-Banking, Costs Adoption

References

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