Volume-06 , Special Issue-02 , Mar - 2018 Go Back

Service quality can be defined as the difference between customer expectations of service and perceived service. If expectations are greater than performance then perceived quality is less than satisfactory and hence customer dissatisfaction occurs. The primary objective of the study is to analyze overall service quality of gold loan companies and Identify service quality through customer perspective. In this study on descriptive research and the sampling method using for this study is convenient sampling. Sample size is 100. 25 from each gold loan companies and the tools used in this process are percentage analysis and gap analysis. Finally the study indicates that the muthoot finance deliver better quality of services to the customers following muthoot finance, the manappuram got second place, when compared to other gold loan companies.

Loan

1. Gold loan companies –New Directions of Growth –Nair M.V , The hindu survey of Indian industry 2010 pp.60.61
2. Gronroos,c.2007, service marketing and management, customer management in service competition
3. Bruhn,M.Georgi,D.2000. Information based analysis of service quality gaps- managing service quality by internal marketing, journal of professional services marketing 21(2)105-124

R.Thanga Prashath, A.Aravindhan, "STUDY ON CUSTOMER PERCEPTION ON SERVICE QUALITY ANALYSIS IN GOLD LOAN COMPANIES IN TANJORE", International Journal of Computer Sciences and Engineering, Vol.06, Issue.02, pp.301-303, 2018.

Recently, Burnout has gained major concern in various professional fields. The consequences of Burnout have a serious negative impact on the individual (both on personal life and professional life), colleagues, clients and the organizations in which they are employed. A life of happiness would attribute to the positive emotions of employees and the fact that certain energy and characteristics embedded within the individual could prevent burnout. This research study is aimed to explore the relationship between Job Burnout on Happiness among the employees of Femina shopping mall, for that Correlation method has been used to find relationship between sub-dimension of job burnout and sub-dimension of happiness, T-Test has been conducted to compare the difference in the mean of various constructs among males and females. For present study size of sample is 218 were used to analyze the data. Finally, get the result that the sub dimension of burnout is getting reduced while dimension of happiness factors increases.

Job Burnout, Life of Meaning, Life of Pleasure, Life of Engagement and Happiness

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G. Rabia Jahani Farzana, G. A. Vaakshi , "RELATIONSHIP BETWEEN JOB BURNOUT ON HAPPINESS AMONG THE EMPLOYEES OF FEMINA SHOPPING MALL IN TIRUCHIRAPALLI CITY", International Journal of Computer Sciences and Engineering, Vol.06, Issue.02, pp.304-307, 2018.

With the advent of superior Internet technologies, newer avenues for reaching out to target audiences have evolved. Digital marketing today has become an indispensable part of every business irrespective of its size and type. The increasing role of digital marketing has affected the way businesses promote their offerings to existing as well as new customers. The need for digital marketing has been felt like never before in the tourism industry wherein customers have instant access to all kinds of information on the latest offers and best prices. Today digital marketing plays a critical role in the success of each business which exists in the tourism industry. This paper examines the basic determinants of digital marketing and the importance of the same in the tourism industry.

Digital Marketing; Internet Marketing; Tourism; Websites; SEO; Email Marketing; Social Media

[1] Batinić, “Role and importance of internet marketing in modern hotel industry”. Journal of Process Management – New Technologies, International, Vol. 3, No. 3, pp.34-38, 2015.
[2] Chaffey, D., Ellis-Chadwick, F., Mayer, R., Johnston, K. (2009). Internet Marketing: Strategy, Implementation and Practice. 4th Edition. Prentice Hall.
[3] Strauss, J., Frost, R. (2009). E-Marketing. 5th Edition. Pearson Prentice Hall. Strauss
[4] Judy (2003). "E-Marketing, 3rd edition", ND-AMA – School of Marketing.
[5] Lilien, G. L., Rangaswamy, A., De Bruyn, A. (2007). Principles of Marketing Engineering.
[6] Miller, M. (2011). The Ultimate Web Marketing Guide, Pearson Education.

K.Rajam, C.K.Shameem, "The Significance of E-Marketing in the Responsible Tourism Segment", International Journal of Computer Sciences and Engineering, Vol.06, Issue.02, pp.308-310, 2018.

Technology plays an important role in changing competitive world. It also paves way to introduce new innovative in all sectors. With the help of advanced technology banking also has changed tremendously. Mobile banking plays a vital role in e commerce. Mobile banking is mainly used to transfer the amount from one account to another account, verify the balance. It has been adopted for the ease use of customers. The study has been conducted to know the awareness level of Mobile banking services among rural people in Tiruchirappalli district. Sample size used for this study is 100 respondents. Convenience random sampling has been adopted for this study.

Technology, Mobile banking, Rural people

[1]. Cheolho Yoon. Antecedents of consumer satisfaction with online banking in China: The effects of experience Computers in Human Behavior 2010; 26(6):1296-1304.
[2]. Mahammad Haghighi, Ali Divandari, Masoud Keimasi. The impact of 3D e-readiness on e-banking development in Iran: “A fuzzy AHP analysis Expert Systems with Applications 2010”: 37(6):4084-4093.
[3]. Joyce Wangui Gikandi, Chris Bloor. Adoption and effectiveness of electronic banking in Kenya Electronic Commerce Research and Applications 2010; 9(4):277-282.

D. Vaishnavi, K. Subha, "A STUDY ON AWARENESS OF MOBILE BANKING SERVICES AMONG RURAL PEOPLE IN TIRUCHIRAPPALLI DISTRICT", International Journal of Computer Sciences and Engineering, Vol.06, Issue.02, pp.311-314, 2018.

The objective of study is to examine the service quality of public hospital and its effects on patients’ satisfaction for the development of public hospital service by using percentage analysis with 120 respondents which in turn provide a conclusion to overcome financial and managerial issues of public hospital and help to satisfy the patient.

Hospital, Service Quality, Healthcare System, Indian Healthcare Delivery System

[1]. Parasuraman, A., Zeithaml, V.A. and Berry, L.L. (1994). Reassess-ment of expectations as a comparison standard in measuring service quality: Implications for future research. Journal of Marketing, 58, 111-124.
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[3]. Dabholkar, P.A. (1995). A contingency framework for predicting causality between customer satisfaction and service quality. Advances in Consumer Research,22,101–108.
[4]. Dabholkar, P.A., Shepherd, C.D. and Thorpe, D.I. (2000). A comprehensive framework for service quality: an investiga-tion of critical conceptual and measurement issues through a longitudinal study. Journal of Retailing, 76 (2), 139-173

R. Thangaprashath, A. Kanimozhi, "A STUDY ON SERVICE QUALITY IN PUBLIC HOSPITALS AND ITS EFFECTS ON PATIENTS SATISFACTION IN TIRUCHIRAPPALLI DISTRICT, TAMILNADU", International Journal of Computer Sciences and Engineering, Vol.06, Issue.02, pp.315-319, 2018.

The aim of the research paper is to study the feedback in the learning and teaching environment of the computer science courses in the higher education sector. This research considers the private college educators and government college educators of a government university. Educator’s opinion is not favourable towards the feedback and evaluation study. The educators view the feedback as threats to their job security. Research shows the negative aspects of feedbacks. There is no use for the constructive purpose of the feedback study in the current scenario. Many private college feedbacks have no scientific background and questionnaire. Interpretation of the feedbacks is not scientific. Only a very few aspects of the research questionnaire gets the attention. Students’ understanding level gets less important than comforting level. The validity and reliability of the feedback study is questionable. Those who are getting the low feedback scores are likely in the mood of resigning their current teaching job and profession. Many educators are not considering the feedback to improve them. Those who are supporting the educational administrator’s views are generally getting priority for further courses of action. This research shows that the feedbacks have direct links with the increments and workload. Those who are getting good feedbacks are likely on the list of the pay hike. This research also shows that there is no proper staff training and remedial measurement and course of action plans available in the current set up. Both entry-level teachers and experienced teachers show no interest in the evaluation process.

Feedback, Teaching and Learning, Remedial Measures, Staff training

[1] Mushraf Hussain, “Students’ feedback: An effective tool in teachers’ evaluation system”, International journal of applied medical research, 2016.
[2] Dona M. Kagan, “Implication of research on teacher belief”, Educational psychologists, Taylor and Francis online, Volume 22, 2010.
[3]Thomas R. Guskey, “Professional development and teacher change”, Educational psychologists, Taylor and Francis online, Volume 1, 2010..
[4] Philip hallinger, “Leading educational change : reflections on the practice of instructional and transformational leadership, Cambridge journal of Education, Taylor and Francis online, Volume 1, 2010.
[5] Christopher Rhode, “Coaching, mentoring, peer- reviewd networking, professional development”, Journal o in service education, Taylor and Francis online, Volume 1, 2006.
[6] John Harland, “teachers’ continuous professional development” Journal o in service education, Taylor and Francis online, Volume 20, 2006
[7] Paul Bredeson, “The school principal’s role in teacher professional development Journal o in service education, Taylor and Francis online, Volume 1, 2006.
[8] Andrew, “Continuous professional development a vision”, Journal of education and work”, Volume 1, 2010
[9] Yasir Hamid, Saji, “Understanding constructive feedback: A commitment between the teachers and students for academic and professional success”, Center for medical education University of scotland, semantic scholar publication, Vol. 60. pp.224-227, 2010.
[10] Tripati Srivastava, sunita, lalith bushan, “Revisiting feedback system practices in FA of indian medical schools”, National journal of Physiology”, vol 5, Issue 1, 2015

B. Senthil Kumar, L. Jayasimman, A. Nisha Jebaseeli, "A Critical Analysis of Feedbacks in the Learning & Teaching Computer Science", International Journal of Computer Sciences and Engineering, Vol.06, Issue.02, pp.320-323, 2018.

In wireless sensor networks during critical event monitoring only a small number of packets have to be transmitted. The alarm packet should be broadcast to the entire network as earlier, if any critical event is detected. Therefore, broadcasting delay is an significant problem for the request of the unsafe event monitoring. To extend the network lifetime some of the sleep scheduling methods are forever employed in WSNs it results in a important broadcasting delay. A novel sleep scheduling technique to be planned it is based on the level-by-level offset schedule to attain a low distribution delay in wireless sensor networks (WSNs). There are two phases to set the alarm broadcasting primary one is, if a node detects a critical event, it make an alarm message and quickly transmits it to a center node the length of a pre-determined path with a node-by-node offset way. Then the center node broadcasts the alarm message to the other nodes along another prearranged path without collision. An on demand distance vector routing protocol is recognized in one of the traffic direction for alarm transmission. The proposed system is used in military and forest fire application.

Wireless Sensor Network (WSN), critical event monitoring, sleep scheduling, broadcasting delay

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[6] A. Keshavarzian, H. Lee, and L. Venkatraman, “Wakeup Scheduling in Wireless Sensor Networks,” Proc. Seventh ACM Int’l Conf. Mobile Ad Hoc Networking and Computing, pp. 322-333,May 2006.
[7] Y. Sun, S. Du, O. Gurewitz, and D.B. Johnson, “DW-MAC: A Low Latency, Energy Efficient Demand-Wakeup MAC Protocol for Wireless Sensor Networks,” Proc. Ninth ACM Int’l Conf. Mobile Ad Hoc Networking and Computing, pp. 53-62, 2008.
[8] Y. Sun, O. Gurewitz, S. Du, L. Tang, and D.B. Johnson, “ADB: An Efficient Multihop Broadcast Protocol Based on Asynchronous Duty-Cycling in Wireless Sensor Networks,” Proc. Seventh ACM Conf. Embedded Networked Sensor Systems, pp. 43-56, Nov.2009.
[9] N. Bouabdallah, M.E. Rivero-Angeles, and B. Sericola, “Continuous Monitoring Using Event-Driven Reporting for Cluster-Based Wireless Sensor Networks,” IEEE Trans. Vehicular Technology,vol. 58, no. 7, pp. 3460-3479, Sept. 2009.

A. Malarvizhi, Umadevi, K.Kalyanasundaram, "An Energy Efficient Sleep Scheduling Based On Moving Directions in Target Tracking Sensor Network", International Journal of Computer Sciences and Engineering, Vol.06, Issue.02, pp.324-327, 2018.

In recent days, everyone is utilizing taxi for riding but when there is a need of taxi we have to wait for a long time so for dipping the issues and practical a taxi- Sharing system is developed that accepts taxi passenger’s real -time ride requests sent from passengers and schedules proper taxis to pick up them via ridesharing and monetary constraints. With the deep penetration of smart phones and ridesharing is envisioned as a capable solution to transportation-related problems in metropolitan cities, such as traffic congestion and air pollution. Despite the probable to afford significant societal and environmental benefits, ridesharing has not so far been as trendy as expected. Notable barriers comprise social discomfort and safety concerns when traveling with strangers. To conquer these barriers, a new type of Social-aware Ridesharing Group (SaRG) queries which retrieves a group of riders by taking into account their social connections and spatial proximities. While SaRG queries are of practical utility. So, new devise provides an Branch and Bound algorithm with a set of powerful techniques to tackle this problem. And also current several incremental strategies to speed up the search speed by sinking recurring computations. Moreover this novel index tailored to the problem to further speed up query processing.

Taxicab System, Demand Modeling, Big Transportation Data.

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R.Akshaya, Umadevi, N.Karthikeyan, "A Reliable Ridesharing Service Based On Group Queries", International Journal of Computer Sciences and Engineering, Vol.06, Issue.02, pp.328-331, 2018.

Ensemble forecasting is a widely-used numerical prediction method for modeling the progression of nonlinear dynamic systems. To calculate the future state of such systems, a set of ensemble member forecasts is generated from several runs of computer models, where each run is obtained by disquieting the starting condition or using a different model representation of the system. The ensemble mean or median is typically chosen as a point approximation for the ensemble member forecasts. These approaches are limited in that they assume each ensemble member is equally skillful and may not conserve the temporal autocorrelation of the predicted time series. To overcome these confines, new scheme present an online multi-task learning formation called ORION to estimate the optimal weights for combining the ensemble portion forecasts. Unlike other existing formulations, the proposed framework is original in that its learning algorithm must backtrack and modify its previous forecasts before making future predictions if the earlier forecasts were incorrect when verified against new observation data. We termed this strategy as online learning with restart. Our proposed framework employs a graph Laplacian regularize to ensure consistency of the predicted time series. It can also accommodate unusual types of loss functions, including insensitive and loss functions, the latter of which is particularly useful for extreme value prediction. A theoretical proof representative the convergence of our algorithm is also given. Tentative results on seasonal soil moisture forecasts from major river basins in North America exhibit the authority of ORION compared to other baseline algorithms.

Online learning, multi-task learning, ensemble forecasting

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K.Amudha, S.Padmapriya, D.Saravanan, "Ensemble Forecasting Through Learning Process", International Journal of Computer Sciences and Engineering, Vol.06, Issue.02, pp.332-335, 2018.

Image segmentation is used to extract the abnormal tumor portion in brain. Brain tumor is an abnormal mass of tissue in which cells grow and multiply uncontrollably, apparently unregulated by mechanisms that control cells. Segmentation of brain tissue in the magnetic resonance image (MRI) is very important for detecting and existence of outlines the brain tumor. In this research an algorithm for segmentation based on the symmetry character of brain image is presented. Our goal is to detect the position and edge of tumors automatically. Restorative picture dissection What`s more preparing need extraordinary importance in the field about medicine, particularly clinched alongside non-invasive medicine and clinical study. It aides those doctors to visualize Furthermore examine the picture to see abnormalities previously, internal structures. This suggested system comprises for four phases. Over 1st phase MRI picture is procured toward utilizing MATLAB. In the second stage pre-processing need been done. This pre-processed MRI cerebrum picture is normalized also improved to attain computational consistency. In the third stage high back commotion parts are evacuated toward suitableness filters. For fourth stage the tumor a piece need been fragmented utilizing successful hereditary calculation and the execution Investigation need been made.

MRI, Segmentation, Genetic Algorithm, Morphological operations.

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T. Chithambaram, "MRI Image Brain Tumor Detection and Segmentation", International Journal of Computer Sciences and Engineering, Vol.06, Issue.02, pp.336-346, 2018.